Note: This is a followup to my previous article about the audio issues introduced by WoW Patch 2.2.

According to a Creative Labs post, during a discussion with Blizzard's director of audio it was revealed that:

Initial efforts to turn on hardware support with the new audio implementation were unsuccessful and they didn't have any time left to work on it prior to the patch release. However, he has assured us that once they have had the chance to clear up the immediate issues with in-game audio they will turn their attention back to enabling hardware audio to work again via the new scheme. Creative greatly appreciates the positive response that Blizzard has offered in answer to its concerns, and while there can be no guarantees, we are optimistic that Creative soundcard owners will once again be enjoying a fully immersive WoW experience complete with hardware based 3D mixing and effects in the not-too-distant future.

It seems that Blizzard plans to completely get software sound working within the new system before enabling Hardware sound.

It's encouraging news that they haven't actually abandoned hardware as they indicated before, but they also have not posted this plan on their own forums-- Then again, when does Blizzard ever admit setbacks or compromises on their part?

Aside from poorly communicating with their playerbase, there's still the issue that much of the hardware was never designed to run the way they've tried to push it to run, so I doubt they will get a perfectly working solution until after hardware channels are re-enabled.

Blizzard CMs have been asking players to test the sound on the PTR realms, but patch 2.2.3 is now on the main servers and the PTRs have been shut down pending the next patch.

Blizzard is essentially testing and debugging on a "Live" product, but that's nothing new for MMOs or even PC games overall, so hardly something to uniquely roast Blizzard over the coals for. But they've no doubt lost some subscriptions over this, frustrations for technical issues can get high (as Cyndre pointed out recently with an LOTRO issue: CS and Tech Support Matters).

Patch 2.2.3 does include fixes for software sound but still does not have hardware channel mixing support and numerous problems are still being reported, but hopefully they will make progress with more patches down the road shortly.

Update: I've posted a followup to this article since the release of Patch 2.2.3.

If you've had difficulties with sound this patch, you're far from the only one. The explanation is a bit mind-boggling.

In some bizarre twist of executive decision, Blizzard has taken the existing audio hardware support out of their game and flushed it down the drain, allowing software channels only. Blizzard's own technical support has been grasping at straws, looking for solutions that aren't there, then switching to a new mantra that claims it's fine.

Even seemingly unrelated issues like framerate loss and extra latency have been confirmed by Blizzard techs as being caused by the new software sound system. This is just a small sampling of the related threads on their support forums:

• Sound popping, cutting, and...slicing?
• Sound all crackley?
• Sound Blaster Sound Problems
• Sound fine, but game sound spamming me? Help.
• No Sound Period
• I Sit Here in Silence
• My FPS is dead with this new patch
• Latency: From 350 to 1200 after patch day.
• Ugh.. Latest Patch and SB Audigy Card
• Why did I buy a sound card?
• Sound quality reduced
• Ventrilo with 2.2
• Blue! Some audio testing results
• New Sound software causing crashes
• Voice Emotes Sounds & Much More Not Working
• Please admit your wrong- allow hardware sound
• Sound Card + WoW = 1.4k ms ping
• My Music, and Patch 2.2??

You get the idea.

Most of the CM suggestions on these threads involve turning off audio acceleration completely on your PC, which (aside from not fixing most of the problems and being a horrible downgrade in quality) is an absolutely atrocious idea for any other software that you use. The next time you try to watch a movie in 5.1 surround sound, or play a different game, you're likely to get poor quality or stuttery sound there too. The usage of audio hardware channels is very standard.

They are now clearing the Technical forums of audio software channel problems, locking complaint threads and insisting that players bring up the issue in the Suggestion forums, calling complaints about incorrectly working sound "spam".

It must have seemed like a cost-effective choice to someone who's deaf, because they've thrown away quality audio to save a few bucks in supporting multiple OSes (Mac, WinXP and Vista) under the same API (FMOD, which Blizzard comically refers to as their "unified sound engine" even though it's a third-party API) without using any extensions.

The most boggling part? Creative Labs offered to assist Blizzard with a pre-existing extension patch to FMOD which they've already provided and tested for Bioshock.

For decades as a PC game customer, I've never once seen a developer drop existing hardware support. It's such shoddy work, after 3 years of subscriptions from millions of players. The arrogance of this decision is astonishing.

I strongly urge that anyone who has been experiencing problems or just lousy sound quality since the 2.2 patch, sign this thread on WoW's Suggestion Forums to get Blizzard to bring back audio hardware support to fix their broken sound.

This is one where Blizzard should actually apologize to their playerbase for.